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Privacy

Privacy Policy

Brooklyn, Queens, The Bronx, Staten Island, and Manhattan, NY.

American HVAC Corp Privacy Policy

Effective Date: May 9, 2019

Last Updated: October 18, 2026

Introduction

At American HVAC Corp, operating in New York City, we respect your privacy and are committed to protecting your personal information through clear and transparent data practices. As a trusted HVAC contractor providing heating, ventilation, and air conditioning services throughout the five boroughs, this Privacy Policy outlines how we collect, use, safeguard, and disclose your data when you visit our website, inquire about our climate control services, or communicate with us electronically.

Please read this policy carefully. By accessing our website or submitting an inquiry for HVAC services, you agree to the practices described in this document.

1. Scope & Coverage

This Privacy Policy applies to information collected through:

  • Our Website & Online Portals: Form submissions, quote inquiries, and service requests.
  • Electronic Communications: Emails, text messages, web forms, and live chats between you and American HVAC Corp.
  • Digital Applications & Platforms: Desktop or mobile web tools provided directly by our company.
  • Digital Advertising: Online promotional campaigns that link directly to this policy.

Exclusions

This policy does not apply to:

  • Information gathered offline (such as physical jobsite paper forms, direct field conversations, or phone calls not initiated via online tools).
  • Third-party websites, applications, or external services linked to or accessible from our website.

2. Information We Collect and How We Collect It

We collect data to provide expert climate control solutions, schedule mechanical services, process inquiries, and ensure a seamless customer experience.

A. Information You Directly Provide

When requesting a quote, scheduling a service call, or inquiring about our commercial or residential HVAC services, you may provide us with:

  • Personal Contact Details: Name, jobsite address, service location, email address, and phone number.
  • Service Request Details: Equipment details, system history, description of heating or cooling issues, project scopes, and scheduling preferences.
  • Billing & Account Information: Payment details necessary for processing service invoices, maintenance agreements, or equipment orders.
  • Communications & Feedback: Records and copies of your correspondence with our support or technical staff.

B. Information Collected Automatically

As you browse our website, automated tracking technologies collect technical and statistical data about your device and browsing activity:

  • Technical Parameters: IP address, operating system, browser type, device specifications, and referring web pages.
  • Usage Patterns: Pages visited, duration of stay, click pathways, and overall interaction with our service pages.
  • Cookies & Tracking Technologies:
  • Browser Cookies: Essential and operational files placed on your device to retain user preferences and simplify navigation.
  • Web Beacons: Electronic tags used to count site visits and monitor page performance.

Note: Automatically collected data is aggregated and used primarily for analytics. When combined with contact details from a form submission, it is handled strictly in accordance with this Privacy Policy.

3. How We Use Your Information

As a full-service HVAC contractor providing professional heating and cooling solutions across New York City, we use collected information to support our operations, including:

  • Fulfilling Service Requests: Processing project estimates, scheduling on-site diagnostic visits, performing installation or repair services, and fulfilling service contracts.
  • Customer Support & Account Care: Sending appointment confirmations, service notifications, maintenance reminders, and responding to service inquiries.
  • Website Optimization: Improving page performance, personalizing content, and analyzing site usage to deliver a smooth online experience.
  • Security & System Integrity: Protecting against unauthorized access, fraudulent activities, and enforcing our business terms.
  • Marketing & Updates: Delivering seasonal maintenance reminders, system care tips, and relevant promotional offers (with a clear option to opt out at any time).

4. Disclosure & Sharing of Information

We value your trust and do not sell, rent, or trade your personal information. We disclose customer information only under the following controlled circumstances:

  • Authorized Service Providers: Trusted third-party vendors (such as cloud hosters, CRM platforms, and secure payment processors) operating under strict data confidentiality agreements.
  • Corporate Transactions: Successors or assignees in the event of a merger, acquisition, restructuring, or asset transfer.
  • Legal Requirements: When required by law, subpoena, court order, or regulatory authority.
  • Safety & Fraud Prevention: When disclosure is required to protect the rights, property, or safety of American HVAC Corp, our personnel, clients, or the general public.
  • With Consent: To any other party with your explicit consent or as disclosed at the point of data collection.

5. Children's Privacy (Under Age 13)

Our services and website are tailored for property owners, facility managers, homeowners, and business operators. Our website is not directed to children under 13 years of age, and we do not knowingly collect personal data from them.

If we learn that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will delete that information immediately. If you believe we hold information regarding a child under 13, please notify us.

6. Your Data Choices & Opt-Out Rights

We provide clear options regarding how your information is managed:

  • Cookie Settings: You can configure your browser to refuse or disable cookies. Please note that disabling cookies may affect certain interactive features on our site.
  • Marketing Opt-Out: You can opt out of promotional emails or service announcements at any time by following the "Unsubscribe" link in our emails or contacting our office.
  • Data Access & Updates: You may contact us at any time to review, correct, update, or request the deletion of your personal information.

7. State Privacy Disclosures

  • California Privacy Rights: Under California Civil Code Section § 1798.83, California residents may request details regarding disclosures of personal data to third parties for direct marketing purposes.
  • New York Consumer Data Security: We adhere to applicable New York state data security laws by implementing robust technical, physical, and administrative safeguards to protect customer data against unauthorized access.

8. Data Security Safeguards

We maintain commercial-grade administrative, technical, and physical safeguards to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, or alteration.

  • Account Credentials: If applicable, you are responsible for maintaining the confidentiality of any passwords or security credentials used to access our user portals.
  • Data Transmission Notice: While we follow established security practices to protect your information, no data transmission over the internet or wireless network is guaranteed to be 100% secure. Any electronic transmission is done at your own risk.

9. Policy Updates

We reserve the right to update this Privacy Policy as our services, technology, or legal requirements evolve. Any changes will be indicated by revising the "Last Updated" date at the top of this policy and publishing the updated version on our website.

10. Contact Us

If you have questions, comments, or data requests regarding this Privacy Policy or our privacy practices, please reach out to us:

  • Company Name: American HVAC Corp
  • Online Contact: Please visit our website's Contact Us page to submit your inquiry.